HOW LONG DOES WILL MY ORDER TAKE TO PROCESS?
All orders are collected by our courier within 72 hours of placing your order. Orders are processed throughout each working day (Monday-Friday), excluding weekends and bank holidays. You will receive an email confirming that your order is ‘Complete’ when your order has been processed ready for collection by our courier, followed by your tracking information on the day that your order is being shipped out.
I LIVE IN THE UK, WHAT ARE MY SHIPPING OPTIONS?
We are a UK based company, providing standard 2 Working Day Shipping with Royal Mail at £3.99, including full tracking updates to your mobile or email. You can also download the free Royal Mail app which allows you to manage your shipment, for example, select your delivery time slot, leave with a neighbour or deliver to a different address within your same postcode area.
All UK orders over £100 qualify for free standard shipping which will automatically be applied at the checkout.
BUT WAIT, I HAVE MORE QUESTIONS?
If a change of address is made directly with our courier service, Sisters & Seekers will not be held responsible for lost or undelivered goods.
If you need to change your delivery address after your order has been placed prior to your order being shipped, please contact email@example.com with your Name, Order Number and the new full shipping address. Please also ensure your contact information is correct at the checkout to be able to receive your parcel tracking information. If you believe this to have been inputted incorrectly after payment has been successful, please contact us to amend this for you.
If an error such as an incomplete address is made during the input of your order in the checkout process, Chalk 2 The Hand have the right to charge a fee of £3.00 for all UK orders and £10.00 for all International orders in the circumstance of a parcel requiring to be re-shipped.
Shipping charges on all orders for both UK and International countries is non-refundable. Chalk 2 The Hand cannot be held responsible for any lost or stolen parcels during transit, nor is Chalk 2 The Hand responsible for any parcel delays outside of the advised time frames. Any issues regarding this must be taken up with the courier/local depot.
If you have any further queries or require any more information regarding shipping, please email firstname.lastname@example.org. If you experience any issues while inputting your shipping address at the checkout, please send your location and fully shipping address to email@example.com so we can find a solution for you.
The cost of all shipping provided on the Chalk to the Hand site is not a reflection of customer return shipping costs from both UK or international destinations. It is the full responsibility of the customer to find the cost or return shipping and is not under any circumstance covered by Chalk 2 The Hand. If further information is required regarding returns, please see our Warranties & Returns page or contact firstname.lastname@example.org