Klarna

WHAT, WHY, HOW?

So, What's Klarna?

Wanna’ get some new gear but can’t wait until payday? Klarna gives you the chance to try before you buy. Shop now but pay later. Just selected ‘Pay Later with Klarna’ at the checkout!

  • 30 days to pay
  • No account sign up needed
  • No credit application
  • Klarna emails payment instructions straight to you

Why Ya Need It...

Not got the money right now but need new kit? With Klarna, all order are shipped right away! You’ve got the chance to try ‘em on and return anything that’s not right. Only pay for what you’ve kept. Pay 30 days after it’s been shipped. No interest, no fees! (If paid within 30 days).

The Klarna Checklist

It's simple. All you need to use Klarna is...

  • You must be at least 18 years old
  • A UK bank account (Pay later in 3 is subject to your financial circumstances)
  • A UK residential address


Great, lets get shopping!

HOW TO USE IT?

1

Find something you wanna’ buy. Add it to your basket and head over to the checkout.

2, Click ‘Pay Later in 30 with Klarna’ at the checkout – no need to create an account.

3, Place your order and this will be despatched as normal.

4, You’ll receive an email with instructions on how to pay.

FAQ'S

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to Pay later or Pay in 3, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

What if I don’t pay on time?

You will receive an invoice once your order has been despatched which will give you details of how to pay. You will then be sent a further reminder after 14 days and 2 days before the payment due date. If you do not pay the balance, Klarna will send you another reminder 14 days later, followed by a third reminder 14 days after this if you have not paid the balance. If after 30 days from your third reminder you have still not paid the balance your details will be passed to the Klarna debt and disputes team, and this may affect your credit rating.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name,address, email address and mobile phone number. For some orders you may need to provide your date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information

What are my payment options for Klarna?

If you’re choosing to Pay later or Pay in 3 with Klarna, you can pay for your goods via credit card or debit card.

How does the Payment page work?

If you have received your goods and want to pay your statement, go to Klarna’s payment page https://app.klarna.com/login and sign in with the email address you entered upon ordering.

I haven’t received an email with my statement/payment information.

You can log in at http://app.klarna.com/login, where you will find all of your orders and payment schedule information. You can also contact Klarna’s Customer Service Team here. They’ll be able to provide you with the payment details.

What happens to my statement, when I've returned the goods?

If you have made a partial refund, an updated statement will be sent to you by Klarna once Chalk 2 The Hand has received it. With a full return, Klarna will refund any payments collected and cancel any future scheduled payments.